Keep Your ServiceNow Environment Bug-Free, Secure, and Efficient

Overdot Digital offers continuous post-go-live support and system maintenance to ensure your ServiceNow platform remains optimized, stable, and up to date.

After the initial implementation, regular support and maintenance become essential. Whether it's handling incident tickets, resolving bugs, or helping users navigate new features, our support team is here to ensure your platform evolves with your business needs—without disruption.

What’s Included in Our Support & Maintenance Services

🐞 Bug Fixing & Issue Resolution

From minor glitches to complex functionality breakdowns, we ensure quick fixes with minimal business impact.

🧑‍💻 User Administration

We handle onboarding/offboarding, access controls, permissions, group management, and license audits.

📊 Performance Tuning

We optimize ServiceNow performance by reducing load times, cleaning up data, and fixing slow queries or scripts.

🎓 End-User Training & Knowledge Base

We create reusable knowledge articles, deliver targeted training, and improve adoption across teams.

Additional Maintenance Activities We Offer

  • ✅ Sandbox refresh and clone activities
  • ✅ Workflow and script cleanup
  • ✅ Deprecated functionality removal
  • ✅ Health scan audits and compliance reporting
  • ✅ Minor enhancements and quick wins

Why Choose Overdot Digital?

✔️ Certified ServiceNow Support Engineers
✔️ Fast Turnaround with SLA Assurance
✔️ Proactive Issue Prevention
✔️ Knowledge Transfer & Documentation
✔️ Flexible Support Models (L1–L3)
✔️ Ongoing Optimization Recommendations

Ready to Support Your ServiceNow Ecosystem?

Let our team handle the maintenance while you focus on innovation and growth. Reliable support is just one click away.

Talk to an Expert