SRE as a Service
Always On. Always Reliable. 24x7 support for applications and Cloud.
Empowering agile DevOps teams to deploy mission-critical software
At Overdot Digital, we recognize that in today's digital landscape, uninterrupted operation of your applications, websites, and cloud environments is crucial. Our 24/7 Support Services are designed to ensure your digital assets remain operational, secure, and optimized at all time.
Our Comprehensive Support Services Include:
Application Support
We provide continuous monitoring and maintenance of your applications, promptly addressing issues to minimize downtime and enhance user satisfaction.
Website Support
Our team ensures your website remains accessible and performs optimally, offering rapid response to any disruptions and implementing proactive measures to prevent potential issues.
Cloud Support
We manage and support your cloud infrastructure, ensuring scalability, security, and efficiency. Our expertise spans various cloud platforms, allowing us to tailor solutions to your specific needs.
Why Choose Overdot Digital?
Uninterrupted Operations
Our round-the-clock support guarantees that your digital platforms are monitored and maintained 24/7, ensuring consistent availability for your users.
Expert Team
Our skilled professionals possess extensive experience in managing diverse digital environments, enabling us to deliver effective solutions tailored to your business requirements.
Proactive Approach
We don't just react to issues; we anticipate and prevent them. Our proactive monitoring and maintenance strategies help identify potential problems before they impact your operations.
Customized Solutions
We understand that every business is unique. Our support services are flexible and can be customized to align with your specific goals and challenges.
Need a Team That Does It All, Anytime?
We’re Here — Learn How We Deliver
Incident and Response Management
When issues arise, rapid response is critical. We handle incidents efficiently to minimize disruption and keep your systems operational.
- Incident Management - Quickly identifying and addressing issues.
- Root Cause Analysis - Preventing recurrence through deep investigation.
- Incident Response Coordination - Swift resolution of critical problems.
- Incident Triage - Prioritizing high-impact issues first.
Service Continuity and Recovery
Downtime is not an option. We ensure your applications and services bounce back with minimal impact.
- Application Rollbacks & Restarts - Recovering from failed updates.
- Backup and Restore Procedures - Safeguarding your data.
- Manual Scaling - Adapting to demand spikes in real-time.
Access and Security Management
We help enforce strong security controls and manage user access with precision.
- IP Whitelisting and Access Control
- Password Resets & Account Provisioning
- User Role Management & Removal
Quality and Process Improvement
Operational excellence comes from iteration and improvement.
- Service Validation & Testing
- Knowledge Base Management
- Documented Response Playbooks & RCA
- Vendor Escalation & Coordination
Observability and Performance
We monitor, detect, and respond to system-level changes before they impact users.
- System Health Checks & Telemetry
- Performance & Latency Monitoring
- Network Flow & Diagnostics
- Capacity Forecasting & Alerts
Service Management and Operations
We manage service delivery from SLAs to stakeholder communication.
- SLA, Patch, and Change Management
- Downtime Reporting & Escalation Handling
- Configuration, Ticket & Request Management
Support Services – Frequently Asked Questions
We provide full-spectrum support across applications, infrastructure, and DevOps. From fixing bugs and improving performance to setting up CI/CD pipelines and cloud-native architecture—our engineers handle it all. Whether it’s AWS, Azure, or GCP, we help manage, modernize, and scale your cloud setup efficiently.
Our 24/7 monitoring covers system uptime, performance, and cloud health. We use real-time alerts to catch issues early. L1 support handles user-level incidents like password resets, while L2 handles critical issues like outages, app failures, and network disruptions. We also provide full post-incident RCA reports and recommendations.
Yes. You can choose application support, infrastructure support, or both—based on your needs. We offer flexible coverage windows, priority-based escalation, and custom SLAs. Our default response time is under 30 minutes, but we can tailor that for critical systems.
Definitely. We routinely support unique and custom-developed platforms—whether built in-house or by third parties. Our teams quickly understand your architecture and workflows to deliver stable, secure, and continuous operations—even for complex or undocumented environments.
Just reach out to us. We’ll quickly assess your support needs, walk you through engagement models, and help you onboard smoothly. Whether you're seeking 24/7 coverage, cloud migration help, or just a backup for your internal IT—Overdot is built to support you.
Ready to transform your support experience?
Enterprise 24/7 Support Package
