Overdot – Your Trusted Salesforce Partner

Overdot is your trusted Salesforce partner, helping businesses harness the full power of the platform. Our certified team delivers intelligent, scalable, and user-friendly solutions across clouds and industries. We focus on outcomes—not just implementation—so your business can move smarter and faster.

Our Salesforce Services

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Salesforce Consulting Services

Maximize Your CRM Investment with Transforming Salesforce Consulting Services and Make Your Business Future-Ready in era of AI. We follow the best practices and industry standards for consulting services that put you ahead of your competitors.

Business Requirement Analysis
Process Implementation
Health Checks and Audit
Optimize Business Process

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Salesforce Managed Services

We help you to manage & Optimize your salesforce environment and enhance performance with ongoing maintenance. Our certified professionals help you stay ahead of the curve with the drastic changes happening in new age.

Customer-First Approach
Enhance Performance
Proactive 24/7 Support
Release & Change Management

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Salesforce Implementation Services

Overdot empowers businesses by designing standard & customized solutions. From requirement analysis to production support, we handle end-to-end Salesforce implementation.

Sales & Service Cloud
Field Service & Non Profit Cloud
Agentforce & Einstein Chatbots
OmniStudio (Vlocity) & Financial Service

Our Salesforce Capabilities

Sales Cloud

Optimize your sales journey from lead to close. We streamline sales processes, automate workflows, and bring visibility to your entire sales pipeline.

Key Features:
  • Account & Contact Management
  • Lead Management
  • Territory Management
  • Opportunity Management
Service Cloud

Deliver seamless, omnichannel customer support. We unify service channels, empower agents, and drive higher CSAT.

Key Features:
  • Case Management & Automation
  • Live Chat, Email & Web-to-Case
  • Knowledge Base & Self-Service
  • Workflow Optimization
Field Service Lightning

Equip your field teams with the tools to deliver. We enhance real-time scheduling, dispatch, and on-site service.

Key Features:
  • Smart Resource Scheduling
  • Dispatcher Console
  • Inventory & Appointment Management
  • FSL Mobile App
OmniStudio

Build rich, guided user experiences—fast. We help design no-code, scalable solutions tailored to your business.

Key Features:
  • FlexCards & OmniScripts
  • Integration Procedures
  • DataRaptors
  • Custom Workflow UX

Engagement Models

Choose the model that fits your business needs best:

Project-Based Delivery

Ideal for one-time implementations or upgrades with a clear scope and timeline.

Dedicated Team Model

A full-time, certified Salesforce team working as an extension of yours.

Managed Services

Ongoing support, enhancements, and maintenance for your Salesforce environment.

Build-Operate-Transfer (BOT)

We build your offshore Salesforce capability, operate it for you, and help you take full control when ready.

How We Work

Every engagement starts with listening. We blend strategy, agility, and partnership to make your Salesforce vision a reality.

Discover

Understand goals, users, and pain points.

Design

Build scalable, business-aligned architecture.

Develop

Agile development with ongoing feedback.

Deploy

Change management, training, and support.

Enhance

Continuous improvement and new features.

We align with your internal teams, keep communication simple, and make adoption effortless.

Why Choose Overdot

Salesforce is a powerful platform — but without the right partner, it can become overwhelming. That’s where we step in.

Proven Expertise

In Salesforce implementation and optimization.

Collaborative Approach

Hands-on support that scales with your business.

Tailored Solutions

Built around your workflows — not the other way around.

Clear Communication

With strong focus on training and user adoption.

Team Certifications

We are backed by a team of certified Salesforce professionals across roles and domains:

  • ✅ Administrator
  • ✅ Platform App Builder
  • ✅ AI Specialist
  • ✅ Sales Cloud Consultant
  • ✅ Service Cloud Consultant
  • ✅ Experience Cloud Consultant
  • ✅ Platform Developer I & II
  • ✅ Sharing and Visibility Architect
  • ✅ Data Cloud Consultant
  • ✅ OmniStudio Consultant
  • ✅ Field Service Consultant
  • ✅ Data Architect
  • ✅ Dev Lifecycle & Deployment Architect
  • ✅ Application Architect
Admin Certification
Platform App Builder
AI Specialist
Sales Cloud Consultant
Service Cloud Consultant
Experience Cloud Consultant

Ready to Get Started?

Whether you're just getting started or ready to scale, we're here to help.
Connect with our team to explore what’s possible with Salesforce.

Request a Consultation Talk to an Expert