ServiceNow Managed Services
Proactive Support. Continuous Optimization. Zero Downtime.
Keep Your ServiceNow Instance Always-On and Optimized
Overdot Digital provides scalable, SLA-backed managed services for your ServiceNow environment—covering admin, support, upgrades, and improvements.
Whether you need 24/7 monitoring, new feature deployment, or post-implementation support, our team ensures your platform is secure, stable, and continuously aligned with business priorities. Avoid firefighting. Embrace proactive management.
What’s Included in Our Managed Services
🛠️ Admin & Configuration Support
Role management, catalog updates, form design, UI policies, notifications, and more.
📦 Release & Upgrade Management
Planning and applying ServiceNow version upgrades with minimal downtime and regression testing.
⚠️ Incident & Request Resolution (L1–L3)
Handling break-fix tickets, enhancement requests, performance issues, and user queries via ITIL-based SLAs.
🚀 Continuous Improvement & Enhancements
Backlog grooming, low-code development, dashboard optimization, and automation tuning based on user feedback.
Flexible Support Plans
🪙 Silver Plan
Basic admin, incident resolution, and monthly reporting.
💎 Gold Plan
Silver + change requests, automation enhancements, and quarterly optimizations.
🌟 Platinum Plan
Gold + upgrade support, major project enhancements, training, and 24/7 coverage.
Why Overdot for Managed Services?
Offload ServiceNow Support. Focus on Innovation.
Our team manages your instance, so your team can focus on what matters. Start with a custom support plan today.
Book a Free Consultation