Strengthening Web Application Security and Performance Using Azure Front Door
Client Overview
A North America-based, multi-location hospital group serving thousands of patients daily through its digital portal—offering online doctor appointments, diagnostic report downloads, and teleconsultation services.
Business Challenge
A North America-based hospital group was facing frequent digital service outages that disrupted patient access to key services like appointment booking and report downloads.
- Increased patient complaints
- Missed appointment bookings
- Disrupted doctor search on the website
- IT staff under pressure due to lack of 24/7 coverage
- Unreliable uptime affecting patient trust and operational efficiency
Our Solution: 24/7 Site Reliability Engineering (SRE)
We deployed a full-scale, around-the-clock SRE support model focused on uptime, reliability, and proactive issue resolution.
Proactive Troubleshooting
Real-time alerts and fixes before issues reached end-users.
Advanced Monitoring Tools
Setup with New Relic and Azure Monitor for uptime, server load, and API response tracking.
Alerting & Escalation Playbooks
Custom thresholds and automated escalation ensured rapid response to incidents.
Stakeholder Transparency
Client teams were included in all tickets for visibility and trust.
Reliability Reviews
Provided continuous insights to eliminate performance bottlenecks and future-proof the platform.
Results & Business Impact
Seamless Patient Access
Report downloads and bookings available 24/7 without downtime.
Enhanced Patient Trust
Digital reliability led to improved satisfaction and engagement.
Operational Continuity
Internal IT teams experienced fewer emergencies and better control.
Reputation Boost
Hospital's brand strengthened through consistent digital performance.
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